Nambawan Super is encouraging members to help stop the spread of Covid-19 across the country by not visiting branches for simple enquiries and instead using phone, online, and SMS services.
CEO Paul Sayer, when announcing the Fund’s results said that Covid-19 is forcing us all to adopt to the Niupela Pasin and unfortunately for Nambawan Super, that has meant limiting face-to-face meetings, awareness, and services.
“Many Nambawan Super members are essential front line workers which means their work puts them at risk when it comes to Covid-19,” Sayer said.
“We admire the work of our members, especially during such trying times, and want them to know as a Fund, we are taking all responsible precautions to not contribute to the flow of patients to our medical centres and hospitals across the country.”
With the steep rise of Covid-19 across PNG, the Fund has once again reviewed and responded to the threat of the pandemic on our operations.
“Face-to-face awareness and training activities are on hold unless essential, instead we are connecting with employers on the phone and via email, and can conduct meetings via video meeting software with any member or employer who has a computer and internet connection.
“Branch services are still limited, and the number of members allowed in a Branch at any one time is restricted. Members must have a mask and use the hand sanitiser provided,” he said.
Mr Sayer said if members need to enter a Branch, each Branch has been supplied protective screens, so staff and members are protected during face-to-face interactions and clear social distancing markers for members are in all branches.
Application lodgments are limited to Tuesday and Thursday, for payments of benefits including New Benefit, Unemployment, Retirement Savings Accounts, Unfunded State Share, Housing Advance, and Deceased Claims.
On Monday, Wednesday, and Friday, members can do Follow-Ups, General queries, Statements requests and enquire about ID cards.
“In 2020 we also introduced no contact form lodgment. Applications can be submitted to boxes outside of Branches and electronic applications for standard continuous Unemployment Benefits and Retirement Saving Account payments can be emailed to firstname.lastname@example.org,” Sayer said.
“We encourage all members to think of the pressure our frontline workers are under and to take action to help slow or stop the spread of Covid-19 by social distancing, wearing a mask, covering their cough, and washing their hands.
“Even if you believe you might not be ill from Covid-19, you can pass it on to loved ones, Aunties and Uncles, Mamas and Papas who aren’t as strong as you.
“Covid-19 is a serious threat, if it continues to spread unchecked in PNG it could mean the loss of some of the country’s most experienced workers – leaving fewer mentors for talented, young graduates and emerging leaders,” Sayer said.
“During these challenging times, first consider if you need to visit a branch, and try our free call and online first – and know you are doing your bit to help stop the spread of Covid-19 and protect your fellow fund members, like Nurses, Police, Teachers and Public Servants who are working on the front line.”