Nambawan Super Chief Executive Officer, Paul Sayer said the week-long APEC meeting should not be an excuse to disrupt or halt services to our valued members around the country.
“A Business Contingency Plan (BCP) has been executed and is in place to maintain excellent service delivery. Under the Plan our Member Service and Call Centre Officers are operating from Regional Offices in Lae, Kokopo and Mt. Hagen until the APEC meeting is completed.
Nambawan Super’s better and improved, new look, state of the art regional offices and its world-class Call Centre have been set up to cater for the ability to shift our operations. Since the start of the initiative, calls are being answered at the Regional Offices although our members may have been thinking they would be still calling Port Moresby.
The initiative is good in the sense that it greatly assists the Member Service Team to maintain the service to the members and allows us to test the capability of a truly National Fund,” said Mr Sayer.
Some of the significant changes includes an improved call centre where 99% of calls are answered within 5 seconds. Generally, people have a focus of 80% of calls answered within the first 20 seconds. NSL is already setting the standards for the benefit of its members.
The Nambawan Super Regional Offices are all state of the art and uniformly well equipped to offer a complete range of superannuation services including the issuance of statements, processing of applications, printing of ID cards, updating of member details, and attending to all general inquiries. Services from the Nambawan Savings & Loans Society is also available at these offices.
Nambawan Super manages Superannuation Funds totalling K6.8 billion for over 185,000 members and continues to grow from both the private and public sectors.