Written: 4 September 2023

Nambawan Super Limited (NSL) is pleased to have had the opportunity to collaborate with the Royal Papua New Guinea Constabulary (RPNGC) in the New Guinea Islands (NGI) Region throughout August. These engagements are a testament to NSL’s commitment to improving the accessibility of its services across the Country.

The engagements were conducted between 15th to 30th August 2023, with NSL’s team setting up informational booths at Police Stations in Kokopo, Rabaul, Arawa, Manus, Kavieng, Buka, and Kerevat.

Mr. Paul Sayer, Chief Executive Officer of NSL remarked, “We thank the Divisional Commander for the NGI Region, Assistant Commissioner of Police (ACP) Perou N’dranou and his team for their initiative in collaborating with NSL to ensure their staff in the Region had the opportunity to easily access our superannuation services”.

“During these engagements, Members from the RPNGC had the opportunity to update their details, submit applications, gather information about NSL’s superannuation services as well as talk to the Nambawan Savings & Loan Society’s team about their short-term savings needs.”

“Through this initiative, NSL aimed to provide access to and information about our superannuation services to our Members of the RPNGC who don’t usually have time to visit our Branches, as they are often too busy hard at work in the line of duty”, Mr. Sayer added.

ACP N’dranou sincerely acknowledged the NSL team stating, “We are blessed to have the NSL team organise these engagements with my Police Officers from NGI. You are bridging the gap by coming to our workplace, and it shows how NSL is improving its relationship and bringing services to its Members”.

“I would like to encourage all Members of the force to learn more about their Super, attend the Financial Literacy programs, have an exit plan before you retire, and start asking questions now that will help you retire with financial security.” He added

Throughout the remainder of the year, NSL will also host Regional Engagement and Awareness Sessions in Kokopo (September), Lae (October), and Wewak (November), following on from the previous session held in Mt. Hagen (July).

Mr. Sayer explained that “these regional engagements are part of the Fund’s ongoing efforts to deliver more information and awareness regarding superannuation, the Fund’s performance, and activities, as well as to improve the accessibility of its products and services for all its 220,000 Members across the Country”.

“They allow the Fund to interact and hear firsthand the needs of NSL Members throughout the Country and provide opportunities for NSL’s Senior Management to present on initiatives that the Fund is undertaking to improve Member and Employer services as well as to continue generating strong returns over the long-term”, Mr. Sayer added.

The Regional engagements will include presentations on important Member information and updates on Branch and service improvements; Customer Experience initiatives that aim to improve the Member experience across every touch point; Branch, Contact Call Centre, Employer Relations activities; the importance of Member Data collection and Member uptake of value-added services; and the utilisation of Digital Services such as SMS, Mobile App, and other online services.

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