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Written: 26 November 2020

In light of COVID-19, Nambawan Super has implemented a Nupela Pasin  to protect our staff and members from the spread of the virus.

This includes key changes to the Funds operations particularly in the branches which are limiting staff-to-member and member-to-member contact a part of the Nambawan Super’s Nupela Pasin.

Nambawan Super has reviewed and responded to the threat of pandemic on our operations, and have focused on rapidly growing our remote operational ability.

Every branch around the country has been supplied protective screens, so staff and members are protected during face-to-face interactions and clear social distancing markers for members are in all branches.

Members are being encouraged to contact the Call Centre 1801599 (free call) for all general inquires including requests for forms and statements instead of over the counter. In fact – our call centre has been managing a large increase in call volumes since August, and we thank our members for their patience as we increased our capacity to answer calls.

No contact form lodgment has been implemented with members encouraged to return applications to boxes outside of the office and where possible lodge electronic applications for standard continuous unemployment benefits and Retirement Saving Account payments.

Other changes include marking specific days for lodgment and interviews.

Read more in our November edition of Nambawan SuperTok newsletter.

 

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Niupela Pasin

 

 

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