Written: 24 February 2021


Following the increase of recorded Covid-19 cases in Port Moresby, and other provinces, Nambawan Super has reconfirmed all NSL Branches and commercial buildings are operating Covid Safe plans.

Over the past 12-months the Fund has implemented operational controls to help tenants, members and staff to stay ahead of the spread Covid-19.

CEO of Nambawan Super, Mr Paul Sayer, reiterated Covid-19 is a serious threat to the wellbeing of Papua New Guineans, and we must not become complacent.

“All Nambawan Super commercial buildings, managed by JLL, have controls in place, including temperature check on entry, the availability of hand sanitizer, limits in numbers to travel in lifts and of course, the requirement to wear a mask to enter the building.

“Given the current increase in cases we have asked JLL to step up reinforcement of protective measures across all buildings.

“Individuals need to comply with these risk reduction measures – to reduce the risk of further  spreading Covid-19 in their workplace, homes and community,” Mr Sayer said.

Operational changes introduced 2020 have been maintained in 2021 and will continue until the threat of Covid-19 is adequately reduced that the State can reduce measures that are clearly still needed to protect the people of PNG.

“I expect as long as quarantine is required for international travel, we will have a corporate responsibility to continue operational measures to protect our staff, members and tenants,” he said.

“We are all tired of this and all would like to return to our normal lives, but we must heed the advice of trusted National and International Health experts.”

Members should note Nambawan Super Branches are continuing to run a service schedule to reduce staff- and member-to-member contact.

All application lodgements are limited to Tuesday and Thursday, including Unemployment Benefits, Retirement Savings Accounts, Unfunded State Share payment applications, new benefits, medical, housing advance, deceased and RSA minors.

On Monday, Wednesday and Friday, members can do Follow Ups, General queries, Statements requests and enquire about ID cards.

All interviews will be done upon appointment. Basic enquiries like balance and statement requests should initially go to the free call contact centre 180 1599.

To aid social distancing, there are limits on the number of members allowed into a Branch at any one time, and queues have markers to encourage members to stay 1.5 metres apart whilst they wait.

To enter a Branch, members must have a mask and use hand sanitiser provided.

No contact form lodgement has been implemented and can return applications to boxes outside of the office and where possible lodge electronic applications for standard continuous unemployment benefits and Retirement Saving Account payments to benefitpayments@nambawansuper.com.pg.

Even with these measures in place, Mr Sayer recommended members call the free customer service number, 180 1599 before visiting a NSL Branch.

“Simple member enquiries can easily be managed without even needing to step foot into a Branch.

“Our contact centre can supply forms, provide statement and balance information and provide assistance to complete applications.”

Now is the time for members to try the many alternative service options the Fund provides, like the member portal and app, SMS balance services and eLodgement.

The contact centre can support members to register and access all alternative member channels – so members can access their super anywhere, anytime.

The website, nambawansuper.com.pg, is always a good place to start if a member or employer is looking to find out more about the Fund’s services. Enquiries can be lodged directly through the Fund’s Contact Us page.

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