As part of the Digital Adoption drive, Members received hands-on assistance to register and activate digital services on their smartphones, including the NSL Online Member Portal, NSL Mobile App, and SMS Balance Check. Members were also assisted to updated their personal details, apply for their membership ID cards.

Financial Literacy Training was conducted during the week with Teachers, Police, and Medical Professionals in Daru, covering modules that provided Members with practical knowledge on managing personal finances, understanding NSL’s products and services, setting financial goals and planning for retirement.

To close of the week of engagement, the team set-up at Edward Baxter Riley Primary School on a Saturday, 1 August 2026. Opening the branch on a weekend allowed NSL Members who were busy during the week to come in and receive hands-on assistance to register and activate NSL’s digital services on their smartphones.

NSL Chief Executive Officer, Mr. Lachlan Baird thanked all NSL Members and Employers for welcoming the team into Daru and making the most of this engagement through their participation.

“We understand that Daru has been faced with ongoing utility supply challenges, which has also impacted our local Branch Operations. This engagement is part of NSL’s efforts to address this ongoing access challenges faced by Members to ensure NSL Members are conveniently accessing our services.”

“The uptake and interest from Members in Daru demonstrate the importance of bringing financial education and digital support closer to our membership, wherever they are around PNG. This allows our Members to be in touch and connect with their super, empowering them to make smart financial decisions for their future.”

The engagement also provided NSL with an opportunity to listen to Members, understand their needs and provide direct support to improve their experience with the Fund.

NSL will continue to roll out its Member engagement programs nationwide, delivering initiatives that improve financial awareness and encourage digital adoption with the aim to strengthen overall Member satisfaction.

With more than 245,000 Members nationwide, NSL remains committed to making superannuation services more accessible and ensuring Members have the knowledge and tools to make informed decisions about their financial future.